My Ongoing XBOX 360 Saga

Sat, 21 Jul 2007 22:07:44 GMT

I was having a lot of fun with my 360 this spring - playing Oblivion, Gears of War, downloading video, streaming music - life was good. Then one day it happened - the dreaded 3 red lights.

My box was only 7 months old, so support didn't give me any hassles. They were actually pretty good about the whole thing - minimal wait time, knowledgeable staff - definitely had to give props to the support team.

They sent me a return box, I sent my console in and waited. A couple of weeks later, I got it back, supposedly good as new (so the support agent had assured me it would be). I was excited to get the console back. Went home, plugged everything back in and had my son playing PGR3 in no time.

2 hours later, I put in NBA 2k7 and it froze again. Rebooted the box and got the 3 red lights - again.

Crap.

Called support and went through the whole routine again. It's now been three weeks since I sent it in a second time with no word and no console on my doorstep.

Ah - how a $1B warranty extension can change things.

I called support this morning to see when I would getting my console back. Waited on hold for 20min before I talked to an agent. Gave her my name and asked about my console repair and suddenly I was talking to myself - the phone got disconnected. Called back a second time and had to wait another 35min. When I finally got to talk to an agent, she informed me I was getting a replacement console (as opposed to fixing my old one) and that it had just been sent out today.

Now I go back to waiting, but at least I know it's on it's way and have a UPS tracking number to check.

:-)

Andy's World: Games

My Ongoing XBOX 360 Saga